Nugget #18 - Sending first touch outbound messages mid-week is a better strategy than on Mondays.

Mondays are when people plan their week and have internal meetings, so messages from unknown senders get generally categorized as "Irrelevant."


A well-crafted note/call on Wednesday or Thursday is more likely to be received positively since people are in the flow of getting their priorities knocked out for the weekend.

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Nugget #19 - You can’t sell to everyone.

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Nugget #17 - Active listening is the most important selling skill you can have.